ladyrider
stranger
Reged: 19/08/2008
Posts: 2
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Hi to everone, Ive got a Hyosung gtr that is only 5 months old and the camchain went on it, and the camshaft broke as well, also it lacks power and does'nt stay in neautral so leaps forward when turned on if im not careful, The bike is under warranty but has already been in the machanics for a month as they cant get the parts. Does anyone know where i stand in asking for a replacment bike?, as hyosung / e p barris are not helping.
Cheers
Katie.
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chappers
Carpal \'Tunnel
Reged: 31/12/2006
Posts: 5379
Loc: Mind your own business
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Your best bet is to contact Trading Standards explain the situation to them. They may advise you write to the dealer (make sure all correspondence is by registered post). I would attack it from the angle that the bike isn't fit for the purpose sold, which TBH the Chinese bikes aren't and get your money back if you can and buy a secondhand Jap bike.
Sorry I can't be of more help.
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Biggles
Pooh-Bah
Reged: 05/05/2007
Posts: 2206
Loc: I am over here!
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iiiiyyeee,
I don't think you are going to be alone. Chinese bikes are pretty pants.
Trading standards is a good idea BUT it might make sense to go to your local citizens advice bureau first as they can help you get your argument straight. I have used them in the past and found them *very* helpful on stuff like this.
I am also with Chappers on getting your money back being by far the best option rather than exchanging for another bit of poor quality Honda ripoff from China.
Not the best news, but welcome to the Forum all the same.
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Post US election quote "They've kicked our backsides, we've got to lick our wounds..." )
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shinybusa
Pooh-Bah
Reged: 08/01/2008
Posts: 1608
Loc: away with the fairies..
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Exactly what Chappers and co have said, go to CAB and get the legalities straight, ang go along the line of not fit for purpose...Then inform Trading Standards.....ask for a full refund, and be cheeky and ask for compensation for the inconvenience caused etc, If you don't ask , you don't get..
EVERYTHING must be sent by recorded delivery. Someone needs to sign for any correspondence, so there is an Audit trail that you can follow , they WILL try to fob you off....!
Anyway, Welcome to the forum..  There are many wise, even downright strange people on here, we can give advice or expertise on most things.....Alcohol and Food especially.. 
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Give a man a fish and he will eat for a day....
Teach a man to fish.........................................and he'll sit in a boat and drink beer all day!!
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KwH
Pooh-Bah
Reged: 11/11/2006
Posts: 1714
Loc: Carmarthen, Dyfed
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Quote:
Hi to everone, Ive got a Hyosung gtr that is only 5 months old and the camchain went on it, and the camshaft broke as well, also it lacks power and does'nt stay in neautral so leaps forward when turned on if im not careful, The bike is under warranty but has already been in the machanics for a month as they cant get the parts. Does anyone know where i stand in asking for a replacment bike?, as hyosung / e p barris are not helping.
Cheers
Katie.
Welcome!
Actually, Hyosung are Korean, not Chinese, and they do actually have a UK distributor (shock horror) and even a dealer network!
http://www.hyosung.co.uk/
However, their UK distributor is a company called E P Barrus, who are perhaps better known for importing and distributing.. .err... garden machinery.
http://www.barrus.co.uk/
I gather that Hyosung are a big player in South Korea, and this is Korea not Italy or 70's Britain, so it seems to me to be unlikely that the problem is that Hyosung haven't got any spares in stock (unless somebody knows different), and much more likely that either your dealer is swinging the lead/useless or that the UK distributor is swinging the lead/useless.
If the bike is 5 months old now, then it was four months old when it blew up. I'm thinking that trading standards are your next port of call, because although it may not be your dealer's fault, if your four month old vehicle is a lemon and they can't fix it in a sensible time scale (and it sounds to me like it will need a complete engine rebuild with all parts), then you should be entitled to reject it and go and use your money more wisely.
However, if you still want the Hyosung, the least you should be able to expect is that the dealer lends you a suitable courtesy bike (their demonstrator would be a good start, or something suitable from their second hand stock if not) while they continue to not fix yours. So if go and ask to see the person who owns or runs the dealership and tell them that you are unhappy with the way this is turning out and that you are going to take it up with trading standards if you don't get either a reasonable loaner, or your bike fixed right now, or your money back.
Then it's up to the dealer to get on with fighting it out with the distributor, and none of it is your problem any more...
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Ken Haylock
http://www.cix.co.uk/~kwh
"Ride what you like, how you like, as often as you like; but always take responsibilty for your actions." - Anonymous Zen Guru
"Obviously all I'll care about is if it's good for wheelies (i.e. fluffs up my meagre skills), and what free gift they give on the launch." - Anonymous Moto-Journalism Guru
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makka
Carpal \'Tunnel
Reged: 13/05/2007
Posts: 2554
Loc: Jungle, Near Byron Bay, Austra...
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But if you are in America there is always the lemon law.
Welcome Katie.
Are you the Katie that was my girlfriend once?
(Katie Childs)
Don't forget the snakes. You can get advice on snakes too.
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makka
drinking heavily
it's the only solution
Well, maybe meditation helps too.
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ladyrider
stranger
Reged: 19/08/2008
Posts: 2
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Cheers for all your replies everyone ( and no im not your ex makka, sorry!) Ive been in touch with trading standards and they said I need my warranty to refer to, but i hav'nt been given all the terms and conditions for that and E P Barris say they cant help with this! Im now at the end of my tether as the wrong parts have now been ordered and it's gonna take longer to fix, and after speaking to the very rude so called customer service bloke from Barris, ive also been told they wont help with any replacement or compensation.
So fingers crossed the bike will just get fixed soon cos it looks like they just wont help any other way, and im now gonna be stuck with a bike that im not happy with! 
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chappers
Carpal \'Tunnel
Reged: 31/12/2006
Posts: 5379
Loc: Mind your own business
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I'm surprised that Trading Standards won't help further as the Bike isn't fit for the purpose sold, warranty or not.
Try as Biggles suggested and contact CAB. Get some good solid evidence.
What about contacting Watchdog.
Also try:-
http://www.consumerdirect.gov.uk/
http://www.oft.gov.uk/oft_and_cd/
What ever you do don't accept any less than you deserve don't let them fob you off, It may also be prudent to get legal advice you might even qualify for Legal Aid if not many Solicitors offer free initial consultations which may at least set you off in the right direction.
If anybody else on reading this forum is in any doubt about buying cheap SE Asian copies take heed.
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KwH
Pooh-Bah
Reged: 11/11/2006
Posts: 1714
Loc: Carmarthen, Dyfed
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Quote:
I'm surprised that Trading Standards won't help further as the Bike isn't fit for the purpose sold, warranty or not.
Try as Biggles suggested and contact CAB. Get some good solid evidence.
What about contacting Watchdog.
Also try:-
http://www.consumerdirect.gov.uk/
http://www.oft.gov.uk/oft_and_cd/
What ever you do don't accept any less than you deserve don't let them fob you off, It may also be prudent to get legal advice you might even qualify for Legal Aid if not many Solicitors offer free initial consultations which may at least set you off in the right direction.
If anybody else on reading this forum is in any doubt about buying cheap SE Asian copies take heed.
Most of the 'real' Chinese tat arrives direct from the manufacturer in crates and has zero UK dealer, distributor or spares support. Hyosung's UK marketing bods by contrast try to make out that it is different, that it is a proper importer of proper bikes with proper support. In short that it is just like Suzuki, only cheaper...
After all, Honda UK also import lawnmowers, don't they...
However, perhaps the truth of that assertion is being demonstrated here. Or is that actually the lack of truth?
The Superbike massive are going to be busy this month. After asking BMW why they haven't recalled the early F650GS to replace the fork castings, and Honda why they haven't sorted out the slap-happy 1300 Pan, they can try phoning Lawn Tractor Central and enquiring of them whether they have anything to say about this lady's experience of Hyosung motorcycles so far and whether she was specially selected to be treated like this, or whether every Hyosung customer can expect to have the same kind of experience...
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Ken Haylock
http://www.cix.co.uk/~kwh
"Ride what you like, how you like, as often as you like; but always take responsibilty for your actions." - Anonymous Zen Guru
"Obviously all I'll care about is if it's good for wheelies (i.e. fluffs up my meagre skills), and what free gift they give on the launch." - Anonymous Moto-Journalism Guru
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chappers
Carpal \'Tunnel
Reged: 31/12/2006
Posts: 5379
Loc: Mind your own business
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Quote:
The Superbike massive are going to be busy this month. After asking BMW why they haven't recalled the early F650GS to replace the fork castings, and Honda why they haven't sorted out the slap-happy 1300 Pan, they can try phoning Lawn Tractor Central and enquiring of them whether they have anything to say about this lady's experience of Hyosung motorcycles so far and whether she was specially selected to be treated like this, or whether every Hyosung customer can expect to have the same kind of experience...
Oh! is that a wild Boar I see flying above me.
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monkiboi
old hand
Reged: 11/11/2006
Posts: 874
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Indeed it could be, I believe that the cost of a bacon sarnie has risen sharply recently
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Only ride as fast as your guardian angel can fly!
I've been wondering, can a tortoise swim?
Not according to 118118!! (can someone lend me a tortoise to see if they're right?)
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KwH
Pooh-Bah
Reged: 11/11/2006
Posts: 1714
Loc: Carmarthen, Dyfed
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I'd also be very worried about the quality and durability of the repair. In essence, you are suggesting that the gearbox was and is knackered, so that needs repairing or replacing, and in any case it needs stripping down and flushing out to remove any of the debris from the top-end calamity that struck the engine that may have ended up in there (because chunks of metal floating around in the gearbox can have all sorts of nasty consequences later, including at worst locking the back wheel and chucking you down the road, but certainly doing a load more terminal gearbox or engine damage). So that's the gearbox, there is also the camchain and the camshaft that failed, plus the other camshaft on that side and all four valves involved and possibly the cyclinder head that the broken cam was running in, plus the piston that the valve hit, and then on principle the conrod (because I don't care how 'OK' it looks, it almost certainly isn't and if the small end goes in 20,000 miles time, Hyosung will tell you to go whistle). Also, what happened in the other pot? It will also need stripping and inspecting and cleaning. And if there is so much as a mark in the bore on the pot where the valves dropped, I'd be after a new barrel, because it isn't your fault that the damned engine ate itself.
So it looks to me like if they do the job properly there is going to be a very great deal of labour, and skilled labour at that stripping down and building back up an engine from individual parts, and most of those parts, including all the expensive ones, are going to have to be new ones.
Really, then, what you want is a complete new engine as a minimum, and you also want to check the list of parts they are ordering (or get that list of parts checked by a tame mechanic, or us here) to ensure that they are at least doing a proper job of putting the engine back to how it should be, rather than just bodging it to run OK for now and hoping for the best, and you need something to ride in the meantime.
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Ken Haylock
http://www.cix.co.uk/~kwh
"Ride what you like, how you like, as often as you like; but always take responsibilty for your actions." - Anonymous Zen Guru
"Obviously all I'll care about is if it's good for wheelies (i.e. fluffs up my meagre skills), and what free gift they give on the launch." - Anonymous Moto-Journalism Guru
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