Complaints Policy

SuperBike takes complaints seriously and is committed to resolving all complaints in a timely and professional manner.

1. What is a complaint?

When making a complaint, you must clearly state that your complaint is a formal complaint under this policy.

2. What does this complaint policy cover?

This policy only applies to complaints about editorial content in our publications and digital services that we offer in the UK. It does not cover:

3. How we deal with complaints

4. What happens to your complaint?

5. Complaint to IPSO on exhaustion of our complaints procedure

If you are unhappy with our final response to your complaint you may complain to IPSO. IPSO offers without charge a complaints handling service to the public in cases where there has been a disagreement between a complainant and us about whether its Editors Code has been breached. We will be asked to confirm that our complaints procedure has been exhausted and will do so in writing.

6. Policy Changes

We reserve the right to amend this policy as required. We will publish the current policy on our website. Your complaint will be considered against the published policy on the date of receipt of your complaint.

7. How to complain

When making your complaint, you must include:

Complaints received without this information cannot be considered. We may seek further details after your initial contact. If you cannot provide the requested information we may be unable to consider your complaint.

Email: complaints [at]